Forum Discussion
matking
3 years agoCommunity Member
Storyline is constantly crashing
I'm getting the error "Your system appears to be low on memory". My computer has tons of free memory though. I have no idea what the problem is but it's been happening for as long as I've had this n...
Jürgen_Schoene_
3 years agoCommunity Member
the errors are all documented in the log files
open in windows file explorer
%LocalAppData%/Articulate/360/Logs/
-> Storyline_STABLE_yyyymmdd_hhmmss.log
send these files to articulate (or upload them here)
if there is a pattern - it can be find (this is no secret science)
Jürgen
- StaceyFeindt3 years agoCommunity Member
Thanks, Jurgen. This was so helpful! I couldn't run through the steps exactly as you mentioned, but I mentioned it to the Articulate folks working on my ticket and they walked me through the process and identified my issue from the logs.