Forum Discussion
Storyline crashing when publishing mp4
I am trying to publish scenes from a course in Storyline as mp4 videos. Each time I try to publish, the publishing process runs then shows the output dialog window. I select the Open process and the folder opens but there is no mp4. I have looked through the files to see if it is elsewhere but to no avail.
I have published mp4 videos a few weeks back with no issues. I did perform an Articulate software update last week and am no Storyline v3.63.27443.0 . I wonder if the update might be the cause of this issue.
I am under a time crunch to get these videos published. If anyone has any insight on how to fix the problem, please let me know.
Mike
Hi, Mike.
Thank you for reaching out! I'm sorry to hear you're not able to publish to video!
My first recommendation would be a repair of Storyline 360.
If the repair doesn't solve the issue, can you share the .story file through a support case, so we can investigate what's happening?
