Forum Discussion
Storyline crashing when publishing mp4
I am trying to publish scenes from a course in Storyline as mp4 videos. Each time I try to publish, the publishing process runs then shows the output dialog window. I select the Open process and the folder opens but there is no mp4. I have looked through the files to see if it is elsewhere but to no avail.
I have published mp4 videos a few weeks back with no issues. I did perform an Articulate software update last week and am no Storyline v3.63.27443.0 . I wonder if the update might be the cause of this issue.
I am under a time crunch to get these videos published. If anyone has any insight on how to fix the problem, please let me know.
Mike
- MariaCSStaff
Hi, Mike.
Thank you for reaching out! I'm sorry to hear you're not able to publish to video!
My first recommendation would be a repair of Storyline 360.
If the repair doesn't solve the issue, can you share the .story file through a support case, so we can investigate what's happening?