Forum Discussion

StephenTaylor-5's avatar
StephenTaylor-5
Community Member
2 years ago

Storyline crashes when publishing to video

I'm using Storyline 360 to create individual screen capture recordings. I want to export these screen capture recordings to video. I was unable to use the single file or single scene option. It crashed the software. I then divided out all videos into individual files. Attempted again and it crashed the software.

Each "project" has a single slide that only contains the video recording. Each recording is no more than 5 minutes. I checked the Storyline system requirements and my system exceeds all those requirements.

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Stephen,

    Welcome to the E-Learning Heroes community!

    I'm so sorry to hear that you're experiencing this issue and understand how frustrating this can be. I'm happy to help troubleshoot and have a few questions to start.

    • Are you receiving an error message when Storyline crashes? If so, it'd be helpful if you could provide a screenshot or details of what it says.
    • Are you experiencing crashing only after capturing screen recordings, or is this happening when trying to use other features?
    • Are you working on and saving to your local hard drive?

    One thing you can try is doing a Storyline repair, which usually fixes the problem. If the issue persists, please let me know here or privately in a support case so can investigate further!

Related Content