Forum Discussion
Storyline crashes when trigger conditions added
Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.
Clicking the dropdown in conditions will show the options of variables, object...
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Hello Jason and Maranda!
If you still see this issue while working in the latest version of Storyline 360 and Windows, we'll need our Support Engineers to step in! You connect with them 24/7 in a support case. After submitting a case, you'll hear from them shortly on next steps!
I did and had 2 techs working on it. The final suggestion (after jumping through every other hoop) was to use the arrow keys when selecting a condition type, rather than using the mouse. The problem was not fixed, but that work-around does work. In the event anyone else is having this issue with no hope in sight, using the arrow keys worked after the following did not.
- Unistalling/Reinstalling 360
- Opening a new project
- Running DiskCleanup
