Forum Discussion
Storyline crashes when trigger conditions added
Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.
Clicking the dropdown in conditions will show the options of variables, object...
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Oh dear, didn't realize the classic trigger workflow was retired Jan 2021. So what do we do now when it instantly crashes every time I try to add the conditions to my trigger?
Hello Ambre!
Sorry, this is affecting your workflow! I see that you've submitted a support case and are working with my teammate, Cleo! You're in great hands.
For anyone who is running into this issue, here's what Cleo suggested:
To initially troubleshoot the issue, first repair Storyline 360.
Once installed and updated, try to open your project file, then test it. See if you can still replicate the issue.
If you continue to experience the same crash, try to do the following to get rid of minor corruptions:
1) Create a new project file and save it on your local drive C:
2) Set the Design > Story Size, with the same dimension as your old project.
3) Select Slides > Import > Import Storyline. Find your old project file and import all the slides.
4) Save your project and see if you will encounter the same issue.If you have additional questions, you can reach us in this discussion or in a support case.
