Forum Discussion
Select text in accordion, can't change any aspect of its appearance for some reason?
See the Peek video here:
https://360.articulate.com/review/content/b106327d-6491-48dc-bc55-7593d86a83c5/review
Why?
Windows 10, latest Chrome browser.
Hi Carl,
The text editor has stopped working.
Exit the course and access it again from the Rise dashboard.
That will reload the text editor.
Closing and restarting the browser worked.
For about 10 minutes. Now Rise is stuck again. First it incorrectly said I was offline (while all other web sites and services kept working), and now reloading the page and clicking on "Edit Content" for one of my course's sections ... does nothing.
Hi Carl, sorry to hear that you are having problems with editing your Rise 360 course. To help with this issue, I recommend doing the following troubleshooting steps:
1. Make sure you are using a supported browser such as Google Chrome.
2. Make sure your browser is fully updated.
3. Clear your browser's cache.
4. Restart your computer.As mentioned, I am using a supported browser--in fact, I'm using the one you are suggesting I use, and It is fully updated (as I said in the question).
shouldn't need to restart the browser as Karl suggests the text editor can stop working, exiting the section and reloading will fix it
Actually, since it took days to get an answer, I gave up and used a completely different technique. I had to complete the work (which I am about to). I'll try Incognito if this happens to me again.
