Forum Discussion
Rise files have disappeared after moving to new folder (and then deleting old folder)
My Rise files have disappeared. Here is the context: We had to transfer ownership of Rise course files from a colleague (let's call him X) to me because X is retiring. When I realized that X sti...
Thanks Luciana. In the end, I think the files that had been in the folder that X deleted were actually in my Deleted folder... (insert eyeroll at myself here). It's just that I was not familiar with the content and did not have a list of all the course names involved so did not realize it until later.
However, it was strange that I was seeing the main folder that belonged to X as empty on my system, while he was seeing things differently on his system. Perhaps it was a caching issue.
We have learned a valuable lesson: to move very slowly when transferring files and/or folders to each other. And to ensure that all parties are seeing the same thing on their systems before deleting folders.
Hi KarenEck-b17534,
Thanks so much for reaching out! I'm so sorry to hear you've run into this snag.
I see that you've opened a support case and that you're working with my colleague Dexter to resolve this. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your week!
Thanks Luciana. In the end, I think the files that had been in the folder that X deleted were actually in my Deleted folder... (insert eyeroll at myself here). It's just that I was not familiar with the content and did not have a list of all the course names involved so did not realize it until later.
However, it was strange that I was seeing the main folder that belonged to X as empty on my system, while he was seeing things differently on his system. Perhaps it was a caching issue.
We have learned a valuable lesson: to move very slowly when transferring files and/or folders to each other. And to ensure that all parties are seeing the same thing on their systems before deleting folders.
