Forum Discussion
Exit Button is Not Working
Hi all
I have a Doubt with Exit Course Trigger, whether I use a custom button with the exit course trigger it is working on Chrome, IE Browsers but it is not working on Firefox Browser. I have tried with different methods still it not working on Firefox. Is that a Browser Problem?
If Anyone Know please suggest me. Thank you.
Regards,
Siva G
Hi Diana!
Interesting! The next step is to test the file where the exit button isn't working. Would you mind sharing the file with us? As Katie mentioned above, you can either attach it to this discussion or share it using the secure upload link!
Either way, we'll report back with our findings!
Any update on the Exit trigger in the player? I'm working on Chrome and the exit trigger in the player does not work and neither does creating a button with triggering to exit the course.
Thanks
SandyHi RECO Education,
Thank you for reaching out and letting us know!
When publishing the course, what settings are in place? Is the course published for Web, or is it published for Tin Can? Also, is the Exit course button not working on desktop and mobile devices?
Let us know if this lines up with what you are seeing. If you can share your file with us, we are more than happy to take a closer look! You can privately upload the file here!
This isn't very good, looking to switch back to Articulate but with all updates installed I am having the same issue. Exit will not work in Chrome or Firefox, but will in Edge (but who uses edge). This is not a developer issue. The trigger code used is extremely simple:
Exit course when user clicks rectangle 2.
Course tested (& exit fails) by publishing to articulate online. Exact same outcome when published to local computer: Works for Edge but not Chrome or Firefox
Hi Lee!
I'm happy to step in and offer a solution! Would you mind providing more details?
Are you publishing the course for Web and then hosting the content on a website? Also, do you have a sample file that you can share with us?
Hello! I added a post to a similar thread that was just created yesterday (4/23/20) but I'm going to add here as well in case it makes sense.
I did 2 updates this week (Articulate & SL) for 360 and now my "exit course" trigger is not working in the modern player, hosted on my LMS, with the course running in new window. Instead of closing the window, or informing the learner that the course is over & they can close the window, an error msg appears: "No content". It seems to be browser independent.
I'm launching two new courses next week that currently use this trigger. Aside from pulling out the trigger, are there any fixes I can apply?
Many thanks!
CarynHi Caryn,
Thank you for letting us know!
May I ask if you could share a bit more details on this:
- When publishing the course, which format is selected? (Publish to Web, Publish to LMS, etc.)
In the meantime, I wanted to share a help guide that I hope will clear things up:
Please keep us updated and let us know if you have any questions!
Hi Vincent,
It's published to LMS - HTML only. The same exact file was published the same way prior to the last update, and the trigger seems to work there. For now, I've simply removed the trigger since the workarounds did not help and I need to go live. I'll keep watching the thread for any additional updates.
I did receive notifications of others posting to this and related threads reporting the same thing since the latest update.
Best,
Caryn
Hi all,
We're experiencing a similar issue with some training that's required for a couple hundred internal employees. We've had at least 25 employees so far reporting that when they click NEXT or EXIT, the application hangs and does not record completion. We're publishing to HTML5 only, using the Classic Player in SuccessFactors LMS. This is affecting both SCORM 2004 4th ed. and SCORM 1.2 courses. Any insight or help would be great! Thanks in advance!
Hi Caryn and Chelsie!
We'd love to lend a hand! The quickest way we can offer support is by testing the affected file.
Here's a private upload link. We'll let you know when we receive the file and share our findings soon after!
Hi Lauren,
In our case, it may have been user error or network issues that were causing this problem. Thank you for your reply and for offering to help! I'll provide an update if the situation changes. Thanks again,
Chelsie
Hi Caryn,
Thanks for reaching out! I'm so sorry you're seeing an error when exiting courses that you published with the latest Storyline 360 update. We'll fix this in our next update, and here's how you can avoid it in the meantime.
1. Go to the following folder on your computer, depending on your version of Windows:
32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\scormdriver_v764-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\scormdriver_v72. Open the scormdriver.js file in a text editor, such as Notepad.
3. Find "goodbye.html" and replace it with "lms/goodbye.html" (including the quotes).
4. Save and close the scormdriver.js file.
5. If you've customized the goodbye.html file, you also need to copy and paste your custom goodbye.html file into the folder from step 1 above. If you haven't customized the goodbye.html file, you can skip this step.
Then republish your course and upload it to your LMS. Let me know if that solves the problem.
Hi all,
Good news! We released an update for Storyline 360 that fixes the 404 error you recently reported.
If you already fixed your courses using the instructions from Leslie, you don’t need to republish those courses. The latest update prevents the 404 error from happening in courses that you publish from this point forward.
Let us know if you have any questions. We're happy to help!
Is anyone else finding that the update has not solved the issue with the 404 error and course completion? The workaround is not possible for me, as I do not have the correct access and permissions at my company.
