Exit Button is Not Working

Hello FCS (and welcome to E-Learning Heroes) and Amy,

Thanks for reaching out and letting us know that you are running into this issue as well.

Do you have your course set to launch in a new window as this document suggests?

That typically corrects the issue and allows you to exit the course as expected.

Let me know what you find.

Hi there - My users are experiencing the same issue when viewing my course in Safari and Chrome.  The exit button (exit trigger) is not functioning and the course gets locked up when it is clicked.  When the user resumes the course starts in a different place.  I am using SL360, Modern player, and published to LMS/SCORM 1.2.

Please let me know when this issue will be resolved.  Thanks!

Hi Lisa! Sorry you ran into this.

Before publishing, did you mark the box to Launch player in new window (creates launch page)? Here's how you can adjust that setting.

Hi Alyssa, 

Yes, my course launches in a new window. Seems to happen mostly with Mac users viewing my course on Safari or Chrome.

Thanks, Lisa

Hi there, Lisa!

I see you and Chino, one of our Support Engineers, are already knee-deep in troubleshooting. In fact, I see he's going to have a screen sharing session with you shortly to test the course in another LMS environment right by your side.

You're in excellent hands, and we're also here if you have any questions!

I am experiencing the same issue using Chrome or IE when viewing in Review 360.  Yes, I have the box "Launch player in new window" selected for the Player.  Any resolution?

Hi Infra!

Thanks for bringing this to our attention! Are you noticing the same error when publishing the course to the web or LMS? Also, have you tried other browsers such as FireFox?

It would be helpful to take a look at your file. Would you mind sharing it with us? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.

I have updated to Storyline 360 Build 3.37.21453.0 and the Exit button still does not work in the Web Packaged version.  Does this mean I need to edit my Configuration.js file?

The exit button also isn't working for me when I publish my courses to Tin Can SCORM packages and upload them on D2L Brightspace.  Any word on why this issue is ongoing?

Hi, Diana! Hi, Luke!

I appreciate you both replying with your findings, and I'm happy to explore further. Based on your details, it sounds like we may have two different bugs here:

• Diana: Is this happening in mobile or desktop browsers? We have an open issue where the Exit course trigger does not work when viewing published Web content on mobile browsers.
• Luke: There's an open issue where the Exit course trigger does not work when published to Tin Can. As we continue to investigate, we found that launching the course in a new window helps avoid this bug. 

Let me know if those descriptions don't hit the mark. If it's possible for each of you to share your file with us, we can offer more 1:1 support. You can use this secure upload link!