Forum Discussion
Storyline crashes when trigger conditions added
Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.
Clicking the dropdown in conditions will show the options of variables, objects, window. If I SELECT any of those buttons to see a list, storyline immediately throws an error, and crashes the course. This happens on empty single slide courses, as well as ones with content.
I have attempted uninstalling and reinstalling Storyline, and uninstalling and reinstalling EVERYTHING, including Articulate 360.
Any ideas? Thanks everyone.
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Hello, Vincent. I'm sorry for the delay in responding to this!
SL 360 is v3.40.22208.0, and I'm using Windows version 1909.
I haven't seen any recurrences of this since I wrote about it here, but it has come up now and then in the past.
Thanks.Just FYI this is still an ongoing issue and I just updated to the most recent version again today. I will try turning off the new trigger Wizard and see if that still works for now. Seems like this is taking years to address!
Oh dear, didn't realize the classic trigger workflow was retired Jan 2021. So what do we do now when it instantly crashes every time I try to add the conditions to my trigger?
Hello Ambre!
Sorry, this is affecting your workflow! I see that you've submitted a support case and are working with my teammate, Cleo! You're in great hands.
For anyone who is running into this issue, here's what Cleo suggested:
To initially troubleshoot the issue, first repair Storyline 360.
Once installed and updated, try to open your project file, then test it. See if you can still replicate the issue.
If you continue to experience the same crash, try to do the following to get rid of minor corruptions:
1) Create a new project file and save it on your local drive C:
2) Set the Design > Story Size, with the same dimension as your old project.
3) Select Slides > Import > Import Storyline. Find your old project file and import all the slides.
4) Save your project and see if you will encounter the same issue.If you have additional questions, you can reach us in this discussion or in a support case.
Are there any new updates to this issue. I have tried every option described above; repair, uninstall, yet the crash still occurs when attempting to add a condition to a trigger to an existing file, or even a brand new file with one slide.
Win 10 1909 - 18363.1500 build
Hello Chuck!
I'm sorry you're also running into this issue! I see that you're working with my teammate, Ronaziel, in a support case, and Ronaziel just replied to your initial request. We'll continue the conversation via email.
Hi
I just updated my Storyline 360: v3.52.2524.0 and I am having the same problems. When I am trying to add Conditions to a trigger the program pop up and error message and shots down. Also when I try whit in a new project.
Windows 10 Enterprise vers.: 10.0.18363 Build 18363Having the exact same issue when trying to add a condition to a navigation trigger on a sequential menu. Any updates on this problem?
Hello Jason and Maranda!
If you still see this issue while working in the latest version of Storyline 360 and Windows, we'll need our Support Engineers to step in! You connect with them 24/7 in a support case. After submitting a case, you'll hear from them shortly on next steps!
I did and had 2 techs working on it. The final suggestion (after jumping through every other hoop) was to use the arrow keys when selecting a condition type, rather than using the mouse. The problem was not fixed, but that work-around does work. In the event anyone else is having this issue with no hope in sight, using the arrow keys worked after the following did not.
- Unistalling/Reinstalling 360
- Opening a new project
- Running DiskCleanup
I am having this same issue on Windows 10 Enterprise, Version 1909, OS build 18363.1679 and using Storyline 3 Update 12. When I go to edit a trigger via the panel, Storyline force quits... it doesn't bring up AutoRecovery upon relaunch either.
I did follow the steps that Lauren Connelly shared via Cleo.
I had success in creating the new project, importing the old file, and also creating a new scene (then copy/paste over the old scene to the new one). I deleted all the current triggers, then added back triggers I needed- a bit tedious/cumbersome, especially if it's a project with many triggers— a fix would be appreciated!
Submitted a case, thanks.
Yep, still an unacceptable issue. We have team license, 14 seats, that is up for renewal in 29 days. Serious thoughts of going in another direction.
