Forum Discussion

AutumnSimmons-4's avatar
AutumnSimmons-4
Community Member
3 years ago

Storyline 3 won't open on laptop

Laptop running Windows 11. Application freezes on "initializing commands" status but never opens (see pic). 

  • Hello Autumn! 

    Thank you for sharing a screenshot! Have you tried uninstalling and reinstalling Storyline 3? If not, here are the steps:

    1. Go to the control panel on your computer and uninstall Storyline 3.
    2. Reboot your computer.
    3. Download and install the latest Storyline 3 update.
    4. Reboot your computer again and test Storyline.

    Let me know if that doesn't do the trick!

  • CarlyPainter's avatar
    CarlyPainter
    Community Member

    Hi Autumn,

    Did the uninstall > installation of the latest Storyline 3 update work for you? I'm experiencing pretty much the same issue and am having issues with having my internal IT team update the latest version of Storyline 3 to our intranet.