Slider not Working - published to Tempshare

Hi Heather

I've viewed your link and the slider works fine for me - which browser are you using? I used Chrome - see Peek video of the slider working

Hi Heather,

Thanks for sharing a copy of your project file here with me. I was able to test it and see that the animation that is applied to the section of the layer including the slider is what is causing the issue with the HTML5 output. We have an open issue with our team where that causes the slider to not be able to drag to the end. This is in Storyline 2- and I also tested it in Storyline 360 where the same issue does not occur.

The issue with the HTML5 output and animations in Storyline 2 has been reported it to our team, and continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress. 

Hi Heather,

Your slider also worked for me in Flash (star appears after dragging) but in the HTML5 output in Chrome I couldn't drag the slider at all.

Can we take a look at your .story file? That's the file prior to publish and you can upload it here! 

Sure - thanks for taking a look at this attachment...

Has this issue been resolved in SL2? Sliders are not working for me in Chrome. 

Hi Laura, thanks for chiming in!

The bug Ashley referred to happens specifically when an entrance animation is applied to a slider. Does the slider in your course have an entrance animation?

I'd like to have a closer look at your file, if you don't mind sharing it. You can attach it directly to this discussion thread. 

Hi Laura,

Sorry that you've run into this issue as well.

I do not have an update to provide on the issue. You can check out how we prioritize issues in Ashley's post above about tackling bugs.

I did take a look at the report and it seems specific to the following Entrance animations when viewing the HTML5 output:

Fly in
Fade in
Wipe/Enter from Top

Using the float in animation or removing the animation seems to work ok. 

Hope that helps you out :)

Thanks for your response. There is no animation applied to the slider.  The  slider works in the SCORM Cloud when I convert the course to Storyline 3. However,  it doesn't work for SL2.

It appears to be that SL2 sliders don't work in LMSs  viewed with Chrome. However, SL3 sliders work fine. The SL2 sliders do however work outside an LMS, like through Articulate Tempshare. It's weird.  

Hi Laura,

I have a hunch that this problem is due to Storyline 2 Flash output vs. Storyline 2 HTML5 output, since you said the slider works on Tempshare but not on a LMS.

Do you have a sample slide you could share with us that we can use for testing? You can attach it right here in a new thread comment. Thanks!

Any update on this issue?  My sliders are not playing in Chrome in my LMS, although they do play in IE. I have returned Chrome to the default as was recommended previously. Not helpful.