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gerryMayer-e37a's avatar
gerryMayer-e37a
Community Member
5 months ago

Rise published web version video CC doesn't work

I published a web version of a Rise course with video and noticed the CC doesn't work on a PC with Edge or Google Chrome running OS W10 Pro V 22H2.
While on my Apple Laptop, it does work (running latest OS)
Accessibility is a must! Hope fully this can be fixed...

Please note when I publish to LMS it is fine, never an issue.
My coworker also confirmed this on one of her courses on a pc

 

 

Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    5 months ago

    Hi Gerry, 

    Thanks for reaching out!

    Sorry to hear that you are experiencing this issue with Closed Captioning in a PC environment. I've opened a support case on your behalf so our talented Support Engineers can investigate this with you further. They'll be in touch via email shortly. We appreciate your patience!

    Have a wonderful start to your week! 

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