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NicoleKitchen-4's avatar
NicoleKitchen-4
Community Member
3 years ago

Font Not Being Recognized When Previewing

Hello - I am trying to create a click-through simulation using screenshots for a course and using the font Avenir (which simulates the user experience the best).  When working on the slide, the font appears and the image looks normal, however as soon as I preview, the font is not recognized and all text appears as symbols. 

Any ideas on how to correct this or ensure the font is recognized when previewing/publishing?

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    3 years ago

    Hello Nicole!

    We do have this logged as a software bug where the Avenir font isn't rendered properly. I've linked this conversation to the report so we can update you when we release a fix in an upcoming update.

    We aren't seeing these issues with other fonts so our recommendation is to use a different font.

    • NicholeDinato-5's avatar
      NicholeDinato-5
      Community Member
      3 hours ago

      I am having this issue today so this was never fixed (three years later). My company's branding requires Avenir, I can't just use a different font. 

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