Forum Discussion
Exit Button is Not Working
Hi all
I have a Doubt with Exit Course Trigger, whether I use a custom button with the exit course trigger it is working on Chrome, IE Browsers but it is not working on Firefox Browser. I have tried with different methods still it not working on Firefox. Is that a Browser Problem?
If Anyone Know please suggest me. Thank you.
Regards,
Siva G
Quickly jumping into this discussion to give you an update on this bug where the Exit Course trigger wasn't working properly in a variety of browsers!
Good news! We've released the fix in the most recent update for Storyline 360 (Update 36; Build 3.36.21213.0). To keep up with the newest features and bug fixes, you'll need to update the Articulate 360 Desktop App!
I'm having this problem as well today - it was working fine yesterday, but have tried in IE and Chrome and the window just freezes when clicking 'Exit now', and no progress is saved...
Hayley
UPDATE: Turns out my issue wasn't a problem with the Exit button - it's a problem with Articulate's database meaning results aren't saving:
"We've identified an issue with our database that is preventing course results from being saved. We are working to rollback the database change that caused this. During this time, you will be unable to view content."
Sorry for hijacking your post Siva!
Hi, Siva! Thanks for reaching out and I see that Hayley has shared some insights on the cause of her issue, but if you continue to experience difficulties, please feel free to let us know and we'll see what more we can do to assist!
We're having this issue today in Storyline. The exit button is not working in Firefox, but in all other browsers the Exit button is working fine. Anyone else? Any ideas on why?
Hi Brooke!
When you use the "Exit course" trigger, you may find that it doesn't function as expected in your published course. See this article for reasons and solutions.While doing some revisions to a recent SL3 course, I notice this same problem. The EXIT button works fine in IE Explorer, Edge, Safari and Chrome, but NOT in Firefox.
Launching in a new window as suggested in the article does NOT fix the problem in Firefox. Only 6% of our users access our site using Firefox, so it is not a critical problem. But, still it would be nice to have a fix for it.
Any recent developments or news about this issue and how to resolve it?
Russ
Thanks for chiming in, Russ. We do have an issue logged where the exit course button isn't working properly in Firefox for Storyline 3. I'll be sure to add your experience to that report. I apologize for the headaches, and we'll update you if we have more information to share!
I'm new to storyline360 and am having the same issue with the exit course trigger not working in Firefox and sometimes not working in Chrome. When there's an update it would be good know if there's a fix.
Thanks
Hello Angela and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know that you're running into a similar issue.
Can you share the format that you are publishing your course with? We have seen an issue with Storyline 360 when viewing the Flash output and I'm curious if that's what you are experiencing as well.
Hello
Yes the course was published for web using the classic player. I am not sure if that means it is using flash?
Angela
