Forum Discussion
Character Library Crashing Storyline
When I try to download and insert new assets from the 360 library of characters, I frequently find that inserting the character causes the whole application to hang indefinitely. I am typically forced to End Task via Task Manager then remove and re-download the assets, often with success on the second or third try. Even after that, asset previews are distorted. See below for example and an accurate depiction of how I am feeling.
Hi Dana!
Sorry to hear you've run into this issue! Happy to help!
If you've confirmed that you are working locally, and a repair of your Storyline installation doesn't do the trick, do you mind sharing a copy of your .story file for testing on our end?
Feel free to upload it here in the discussion or privately through a support case. We'll delete it from our system as soon as troubleshooting is complete!
