Forum Discussion
Video and Audio
Is anyone having an issue with synching video and audio. When I add silence to the audio editor it appears to be accepting the update, but when I go back and preview after saving, it loses my changes. Additionally, my videos are not showing to completion. Some are freezing at about the 1-minute mark others go out before then when trying to preview and synch up audio. The timeline continues to run but the video does not show on the screen.
Hi E-Learning Team,
I understand you're having an issue with your audio and video syncing while using the player controls. I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
