Forum Discussion

JenniferBoton's avatar
JenniferBoton
Community Member
6 months ago

SCORM file not downloading

Long time user of Rise 360.  Recently, the SCORM file is not downloading (PDF is still successfully downloading).   

-Clicking Publish > LMS >Publish

-Receive the traditional "Publish Successful", but no automatic download as in the past. 

-Receive the email link > Click "Download Content" in email > Click "Download Content" in opened window 

-Nothing happens

Again, the PDF downloads as usual.  

Thank you!  

    • AimeeWells's avatar
      AimeeWells
      Community Member

      We are experiencing this issue as well. The PDF downloads fine, but the LMS SCORM or Web file won't download and we get the attached error message. I've tried multiple browsers and incognito mode and experience the same issue. 

      • KellyAuner's avatar
        KellyAuner
        Staff

        Hi AimeeWells,

        Thanks for reaching out!

        I'm sorry to hear you're experiencing an error when downloading the file. I see you've connected with my teammate, Lianne, in a case. We'll continue the conversation there to resolve the issue.