Forum Discussion
Unable to export audio
I have never been able to export audio. For any of my courses, not just one.
I receive this error message each time.
"Were sorry something went wrong with Articulate and it might close."
Hi Nicole,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I understand how frustrating this can be. I noticed you previously connected with my teammate, Johnrey, to solve this issue in a support case. First, I'd like to review the troubleshooting steps they suggested and continue from there.
- Have you tried to repair Storyline?
- If that doesn't solve the issue, please review these possible solutions to fix erratic or unexpected behavior.
I hope this helps! If you continue to experience this issue, our team will be happy to investigate further.
If I uninstall it, will I lose all of my content and files?
Hi Kelly,
I have been exporting TTS by right clicking on the inserted audio for the last couple of months, and it stopped working completely. I have done both suggestions you listed above, and nothing seems to be working. I have also tried to export it by editing audio>File>Export audio and that gives me a error report. Then I tried exporting it by right clicking on audio>Show media in library>Export and that just crashes the whole program.
Please help.
Hi Craig,
Happy to chime in!
If you're already working locally when exporting the audio in your Storyline 360 course, try repairing your Storyline 360 installation to see if this helps. You can also try importing your slides over to a new project file and exporting your audio there.
If the issue persists, please open a case with our support team here so we can take a closer look at your project file. Let us know how it goes!
can you upload a reduced .story file (one slide and one audio is enough) that don't work for you
this could help to decide if it's your installation or your project
Hi Nicole,
I'm happy to chime in! By default, your Storyline projects and assets are stored in your local drive and won't be lost when uninstalling/reinstalling. Let us know if you have questions about the process.
Also, just a quick note that replying via email includes your signature here, so you are welcome to edit the post and remove that information if you wish!
Just been using the new AI Assistant to generate text to speech files which is very exciting and effective. So been really pleased with the progress made with this feature.
I am using the Text to Speech feature in Storyline and then exporting the Audio files to be using in a corrisponding Rise course that I am producing. This has been all fine and Dandy until literally this morning while I was working the Export Audio Files dialog box disapeared right in front of me. I am now unable to finish my Rise course as planned today as cannot insert the audio files.
I have checked this with other Audio files and it appears to only be with AI Generated files.
Have you removed this ability to export the files or is this just a tempory clich??
Any help would be much appreciated.
Hello DavidNaylor-894,
Happy to help!
I tested this behavior by creating an audio file with AI-generated text-to-speech content in Storyline 360, exporting the audio, and uploading it into Rise 360 and I can confirm that I didn't run into any errors along the way. Can I ask if you are still experiencing the issue? If yes, try generating a new audio file from Storyline 360 to see if the issue is specific to the one file you are trying to upload.
If the issue persists, please share a copy of your audio file here so we can troubleshoot it to see what's happening. Let us know how it goes!
Hello,
I have the same problem. I'm trying to export an AI-generated-Text-to-Speech audio to use in Rise, but always get the error message "Were sorry something went wrong with Articulate and it might close."The things I tried:
- generating and exporting from an existing storyline module in 3 ways (right click on file in timeline, Audio Tools -> Options -> Export, from Media Library)
- creating new storyline file and exporting in 3 ways
- closing said new file and reopening it and trying again
- generating Autio without captions and trying again
Please find the file attached
Hi LD_Sabrina!
Sorry to hear you're also having trouble exporting audio files from Storyline!
Thanks for providing your file! I tested all three scenarios you shared, and was unable to replicate the same behavior. Each time, the AI-audio file exported without error, and I was able to upload them to a sample Rise 360 course.
I suggest exploring the solutions my teammates shared earlier in the discussion. If you've confirmed you are working locally, and repairing your Storyline installation doesn't improve the issue, please connect with our team through a support case.
They'd be happy to continue troubleshooting with you!
