Forum Discussion

NicoleUhl's avatar
NicoleUhl
Community Member
2 years ago

Unable to export audio

I have never been able to export audio. For any of my courses, not just one. 

I receive this error message each time. 

"Were sorry something went wrong with Articulate and it might close."

  • Hi Nicole,

    Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I understand how frustrating this can be. I noticed you previously connected with my teammate, Johnrey, to solve this issue in a support case. First, I'd like to review the troubleshooting steps they suggested and continue from there.

    I hope this helps! If you continue to experience this issue, our team will be happy to investigate further.

    • NicoleUhl's avatar
      NicoleUhl
      Community Member

      If I uninstall it, will I lose all of my content and files?

       

    • CraigChavez's avatar
      CraigChavez
      Community Member

      Hi Kelly,

      I have been exporting TTS by right clicking on the inserted audio for the last couple of months, and it stopped working completely. I have done both suggestions you listed above, and nothing seems to be working. I have also tried to export it by editing audio>File>Export audio and that gives me a error report. Then I tried exporting it by right clicking on audio>Show media in library>Export and that just crashes the whole program. 

      Please help.

  • can you upload a reduced .story file (one slide and one audio is enough) that don't work for you

    this could help to decide if it's your installation or your project

  • Just been using the new AI Assistant to generate text to speech files which is very exciting and effective. So been really pleased with the progress made with this feature. 

    I am using the Text to Speech feature in Storyline and then exporting the Audio files to be using in a corrisponding Rise course that I am producing. This has been all fine and Dandy until literally this morning while I was working the Export Audio Files dialog box disapeared right in front of me. I am now unable to finish my Rise course as planned today as cannot insert the audio files. 

    I have checked this with other Audio files and it appears to only be with AI Generated files. 

    Have you removed this ability to export the files or is this just a tempory clich??

    Any help would be much appreciated. 

  • Hello DavidNaylor-894,

    Happy to help!

    I tested this behavior by creating an audio file with AI-generated text-to-speech content in Storyline 360, exporting the audio, and uploading it into Rise 360 and I can confirm that I didn't run into any errors along the way. Can I ask if you are still experiencing the issue? If yes, try generating a new audio file from Storyline 360 to see if the issue is specific to the one file you are trying to upload. 

    If the issue persists, please share a copy of your audio file here so we can troubleshoot it to see what's happening. Let us know how it goes!