Storyline 360 won't restore when minimized

I have seen the thread on this problem.  I am using Storyline 3 and it has occasionally popped up in the past, but I just updated to the Oct 2021 update and it is consistently occurring (error - previous instance running).  I have been going to the task manager and ending the program and restarting.

Is this problem solved yet?  Recently I have had this issue frequently I'm not sure how to fix it. I'm using the 3.57.26476.0 November 2, 2021 update.

Hi! I'm experiencing the same error with each single Storyline file. I googled through troubleshooting threads, without much success. Does anyone have a solution yet for this? 

At the moment, even trying to close and reopen Storyline is not working. 

thanks 

Hi Iuliana,

Sorry to hear that you hit this snag. One troubleshooting step that appears to have some success is to do a repair of your Storyline 360 installation by following the instructions listed here. If the issue persists, you can reach out to our engineering team by opening a case so we can take a closer look at what's happening with your installation. 

This has been an ongoing issue for me since I installed the app. The solution is to Hover over the Storyline icon in the task tray (your active windows should popup in the minimized state). Then Hover over the storyline window you want, Right Click and select RESTORE. 

I have had this issue a few times but on my current project it’s happening all of the time. I am using Articulate Storyline 3 version 3.17.27.27621.0.

I have tried a few solutions which have worked sometimes:

• You click on the Storyline icon on Taskbar, and press Enter key.
• Place the mouse cursor over the Storyline icon on the toolbar and wait for the thumbnail to appear above. Right click on the thumbnail and then click Maximise.
• Alt-tab to storyline.
• Hover over the storyline window you want, right click and select Restore.

If this doesn’t work, I have had to close Storyline and then reopen which is not ideal.

This post has been going for 2 years and can’t believe there is no solution or a fix for it.

Hi John,

Thank you for reaching out and sharing what workarounds have worked for you. We understand how frustrating this can be and appreciate feedback from our customers. This is still on our radar so I'll be sure to add your comments to the case.

You're in the right place to be in the know with any new information. Here's an inside look at how we tackle bugs when they're reported.

this bug is very frustrating - it happens very often (if I have open photoshop, chrome, firefox and storyline to the same time)

if I have multiple storyline instances open and the bug happens - only one storyline has the problem - the other open storyline instances not

If I close every other program, the storyline instance with the problem works again and I can save the .story file - at least i don't lose any data

my computer has 24 GB RAM, so this is not the problem

it happens with all versions of storyline 360 I had ever used

Hello everyone,

We are trying to narrow this issue down and I'd like to confirm:

• You are currently on the latest update which is Build 3.68.28887.0
• You are able to reproduce the issue using the latest update.

Thank you in advance!

Issue is still there in storyline 360 after 2 years.. I'm almost always have to alt-tab to get my storyline windows restored.