Forum Discussion
Storyline 360 won't restore when minimized
I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue.
Thank for your help.
Dave
Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
DItto
Same...time after time... it might have to do with multiple screens and moving some Storyline windows to my 2nd screen.
Yeah, I wish that worked!
I'm having the same problem as well. I just did a lot of work and minimized it. Went to go save it and I cannot maximize it. When I click it from the windows program bar on the bottom, I just get an error message.
I have the same issue using v3.52.25156.0. Jonathan's suggestion does work for me too.
Hi everyone,
We are trying to narrow this issue down and I'd like to confirm:
- You are currently on the latest update, which is Build 3.53.25436.0
- You are able to reproduce the issue using the latest update.
Thank you in advance!
Have latest version of application and not reproducing issue with quick test today. However, I'm using SL minimally on current projects. Won't really know until mid-August when start next large SL project.
Hi Leslie,
Yes, I have the latest update, and I had the issue again this morning.
Dave
I'm still having the issue intermittently.
I'm using the latest build.
Thank you! I'll update the team. I appreciate the confirmation.
Hey Leslie.
Just an update on minimize restore issue. Now that I'm working all day in Storyline (SL) again, I can duplicate the problem. It happens within a narrow group of conditions:
1. Single external monitor connected to a laptop via HDMI
2. Monitor and laptop screen set as extended display
3. Minimize SL on monitor and then go work in other programs for an extended period of time: Word, PhotoShop, etc.
4. Try to un-minimize from toolbar.
5. Won't restore.My software is up-to-date and I can still duplicate this. My workaround is to pull out the HDMI cable from the laptop and then it will restore on the laptop screen. I can drag the window back to the large monitor subsequently.
This didn't happen when I connected to two monitors via a dock at work. Seems unique to the laptop/single-monitor configuration in home office. I can't say that for sure, as I'm not going into the office right now, but seems confined to this set up.
If I just try and duplicate the issue by casually minimizing the window, it doesn't happen. Seems only to happen after I've been parked in a different application for awhile and then return to SL.
Hope this helps. Mike
Hello Mike!
That is very helpful! I've added these steps to our bug report so our Engineers can review them! I'll keep you updated in this discussion. Thank you so much for taking the time to list these out!
This is still an ongoing issue with Storyline 3 as my project just became stuck to the taskbar as well. I hope Articulate figures out why this is persisting.
I can confirm that Ken's method above works to get the screen back to maximized.
Another method is holding the SHIFT+CTRL keys and right clicking the Articulate icon. This activates a new menu and allows the Restore option, which re-maximizes the screen.
