Forum Discussion
Storyline 360 won't restore when minimized
I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue.
Thank ...
Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Thank you! I'll update the team. I appreciate the confirmation.
Hey Leslie.
Just an update on minimize restore issue. Now that I'm working all day in Storyline (SL) again, I can duplicate the problem. It happens within a narrow group of conditions:
1. Single external monitor connected to a laptop via HDMI
2. Monitor and laptop screen set as extended display
3. Minimize SL on monitor and then go work in other programs for an extended period of time: Word, PhotoShop, etc.
4. Try to un-minimize from toolbar.
5. Won't restore.
My software is up-to-date and I can still duplicate this. My workaround is to pull out the HDMI cable from the laptop and then it will restore on the laptop screen. I can drag the window back to the large monitor subsequently.
This didn't happen when I connected to two monitors via a dock at work. Seems unique to the laptop/single-monitor configuration in home office. I can't say that for sure, as I'm not going into the office right now, but seems confined to this set up.
If I just try and duplicate the issue by casually minimizing the window, it doesn't happen. Seems only to happen after I've been parked in a different application for awhile and then return to SL.
Hope this helps. Mike
Hello Mike!
That is very helpful! I've added these steps to our bug report so our Engineers can review them! I'll keep you updated in this discussion. Thank you so much for taking the time to list these out!
