Storyline 360: Error while opening Preview

Here's how it looks like:( 

if the error message appears - please click on the blue text button "information", then a second window will open with more informations

just copy the text from the second window and post it here

Hi Julie,

Thanks for reaching out and I'm so sorry to hear you've hit this snag! I'm happy to help troubleshoot and have a few clarifying questions to start.

• Is this happening with only this specific file or multiple files?
  • If the error report happens in a specific file: It's possible a corrupt object is causing the preview and publish to break. These steps to import the slides into a new project should help.

  • If in multiple files: A fresh installation of Storyline 360 should help. Here are the steps.

• Are you comfortable sharing your file with our team? This will help us narrow down the issue. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!

 Hi @Julie, did you resolve this, and if so, how? I just submitted a support case but am having the same issue. Thank you in advance for any direction you can provide!