Seeking Clarification on Reach 360 Users and Pricing

Thanks Jennifer, that really helps. Support confirmed the same to me regarding 300 learners. I was also finding the wording around what constitutes an active learner, very confusing. what they have said to you makes sense.

I still have my doubts because the wording is so confusing on the FAQ page. 

One the the things on the page of the link that Karl posted (which I'd already gone through) says. 

"Think of your active learner count as "learner credits" drawn from an annually-refreshed credit bank. For example, if your subscription includes 1,200 active learners per year and 100 employees begin courses in the first 30 days, you'll have 1,100 active learners remaining for the rest of your plan year. However, if 50 of those 100 employees didn't complete their training in the first 30 days and resumed training in the next 30-day period, that counts as 50 more active learners used, reducing your credit bank to 1,050."

The end part is very confusing to me. It says: "However, if 50 of those 100 employees didn't complete their training in the first 30 days and resumed training in the next 30-day period, that counts as 50 more active learners used, reducing your credit bank to 1,050."

If they are the same learner, why are they eating up more credits?

Some learners might take more than 30 days to complete training and what if they have been allocated 5 training modules and they continue to be allocated more training on a regular basis. When is the training classed as complete? 

It's still appears to be needlessly confusing to me. But I'm open to that just being me. 

I think I'll just get stuck in and add learners and see how my active learner amounts are altered based on the number of people I add. That will give me the facts. 

That's a question for Articulate to answer.

As a comparison, in our LMS, If you have 25 learners who do one course per month, that only equates to 25 unique learners. It doesn't matter how many courses each learner takes, it's the number of unique learners.

Also in our LMS, there is a distinction between unique learners and active learners, if a student is registered in the LMS and has courses assigned, if that student did not access the LMS during a specific period (forget the length of the period), they do not count as an active learner.

I don't know if Reach works in the same way.

Hi Jose, 

Can you respond to Carlton's response about the example given in the FAQ?  "However, if 50 of those 100 employees didn't complete their training in the first 30 days and resumed training in the next 30-day period, that counts as 50 more active learners used, reducing your credit bank to 1,050." 

Why would those 50 employees eat up more of the credits if they are the same employees? Let's say we have 1000 employees and ideally we want them consuming learning content each month. Does that mean we need 12,000 active learners? That just seems like a lot"

Another question regarding the active user count that comes to mind is that of the Manager role. Will there be a debit to the active user count when managers access a course for assigning users or generating reports? Or will their user account not affect the balance as long as they do not take any courses themselves?