Yes! I came here to ask all of these questions. It's a bit confusing and I would prefer NOT to hear a sales pitch. #justgivemethefacts
HI Amanda - I used the online chat option to speak with Articulate support, and they confirmed the starter version of Reach 360 is already included in your subscription cost as long as you stay under the 300 learners per year. I asked about 'active learners' and they made it sound a lot simpler than what the FAQ page is listing and just said it's anyone who has started taking a course is what's counted as an 'active learner'. They also confirmed you can delete learners from your system (when employees quit), but she couldnt answer if you were still able to run reports on a deleted users completed courses. Thought I'd pass along what I found out!
Thanks Jennifer, that really helps. Support confirmed the same to me regarding 300 learners. I was also finding the wording around what constitutes an active learner, very confusing. what they have said to you makes sense.
I still have my doubts because the wording is so confusing on the FAQ page.
One the the things on the page of the link that Karl posted (which I'd already gone through) says.
"Think of your active learner count as "learner credits" drawn from an annually-refreshed credit bank. For example, if your subscription includes 1,200 active learners per year and 100 employees begin courses in the first 30 days, you'll have 1,100 active learners remaining for the rest of your plan year. However, if 50 of those 100 employees didn't complete their training in the first 30 days and resumed training in the next 30-day period, that counts as 50 more active learners used, reducing your credit bank to 1,050."
The end part is very confusing to me. It says: "However, if 50 of those 100 employees didn't complete their training in the first 30 days and resumed training in the next 30-day period, that counts as 50 more active learners used, reducing your credit bank to 1,050."
If they are the same learner, why are they eating up more credits?
Some learners might take more than 30 days to complete training and what if they have been allocated 5 training modules and they continue to be allocated more training on a regular basis. When is the training classed as complete?
It's still appears to be needlessly confusing to me. But I'm open to that just being me.
I think I'll just get stuck in and add learners and see how my active learner amounts are altered based on the number of people I add. That will give me the facts.
