Forum Discussion
Seeking Clarification on Reach 360 Users and Pricing
Greetings - looking for some clarification on the following 2 points:
Reach 360 pricing (not the pro version, the version that's included with our existing subscription to Articulate). Some of t...
Hi Lucy,
Deleting a user/learner from Reach 360 would not reduce the active learner count since this count gets refreshed annually.
"Each unique learner with training activity in a 30-day period after your annual term starts counts as an active learner, with the additional days included in the final period. That means a learner becomes an active learner only when they begin the first lesson of a course or take a microlearning."
Once deleted from Reach 360, they would still have counted as an active learner if they took part in a course. This means they contributed to the total active learners allowed for your Reach 360 subscription and removing them won't give the count back. If you have any questions, feel free to open a case with our support team here and we'll be glad to address any additional Reach 360 questions you may have.
Hi Jose,
Can you respond to Carlton's response about the example given in the FAQ? "However, if 50 of those 100 employees didn't complete their training in the first 30 days and resumed training in the next 30-day period, that counts as 50 more active learners used, reducing your credit bank to 1,050."
Why would those 50 employees eat up more of the credits if they are the same employees? Let's say we have 1000 employees and ideally we want them consuming learning content each month. Does that mean we need 12,000 active learners? That just seems like a lot"
Hi Gabriela!
Happy to jump in here!
Active learning is tracked for each 30-day billing period. Your active learner count is calculated based on the number of unique learners who start training within the 30-day billing period. It doesn’t matter if you have new learners every period or the same learners each period.
When upgrading to Reach 360 Pro, we’ll help you plan the number of active learners you’ll need for the year! You can dig into your needs with our sales specialists from this Contact Us page.
This is what I came here to ask/say! I really thought I'd found an awesome solution to a significant problem we have in our org about frontline workers having access to our LMS.... but with this pricing structure it's impossible to be able to use it! How on earth can you predict usage/user credits etc.?! Madness!!!
