Rise blank screen issue

Hi Stephanie, 

Thanks for reaching out here and starting a case! I saw you were working with Abel as well, and that he was doing some initial testing of your file. I gave him a heads up about this forum discussion too as the Rise courses showing blank or as a black page upon overwriting a previous version in your LMS is something our team is looking into. 

When you overwrite a course it will also overwrite the suspend/resume data for your learner, that is something we'd expect to happen. 

Hi Ashley,

Yes I did get a reply from Abel who told me that he was able to succesfully upload the file to an LMS - which I was also able to do. The problem isnt with uploading a scorm file to the LMS. The problem is updating that scorm and re-uploading the file to the same course (overriding old file).

As mentioned, I created a brand new course (and hid the original course) and uploaded the scorm - it worked fine.

So basically the problem lies within updating content,.

Hi Stephanie,

I checked in on your case, and I see that Abel recently requested access to your course uploaded to your LMS. We'd like to share it with our development team to get this sorted out as soon as possible for you!

Hi Alyssa,

Unable to share LMS credentials due to company privacy policy. Thanks anyway.

I completely understand, Stephanie. Abel is doing some further testing to try and replicate this problem in our LMS test environment. You'll hear back from him as soon as he has more to share!

Hi Alyssa (and anyone else with the same problem),

Abel has let me know that he has logged it as a possible bug. He will provide further details once he has investigated the issue. 

Thanks for the follow-up, Stephanie! 

I'm having the same problem in Google Chrome - I am trying to update the course content on Rise and now all I see is a blank screen when I try to open up the course. I am not sure what else to do, I have been working on my courses for the last two weeks with no issue but today I can't see anything, I restarted my laptop (MacBook Air) but still the same issue. I also cleared my browsing data. Can anyone please help me as I am really stuck and need to work on updating my courses,
thanks, everyone!

I think I may have fixed this so no need to reply. It seems Rise prefers IE but I prefer Chrome - so I grabbed the IE tab off the webstore and it thinks I am now in IE so is displaying the course content. Issue averted. 

Hi Lecky, 

I'm glad to hear you're back up and running, but I'd like to figure out what's going on, as that's not what I'd expect. 

Rise supports the following browsers for authoring on a Mac:

- Google Chrome (latest version)—Best experience
- Safari (latest version)
- Firefox (latest version)

And those same browsers are supported for viewing the output or a Share link on a Mac. You'll see all those noted here, and Internet Explorer is only supported for viewing output in a Windows environment. 

Can you tell me were you editing the course or viewing the output? Also, are you only running into trouble with one course? Can you view my Rise course here?