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JenniferGaya286's avatar
JenniferGaya286
Community Member
2 years ago

Blank screen showing after video screen

Morning all

I'm not sure if anyone else has experienced this. I was testing updated modules that were previously working and only had logos updated. Where there was an animation, the next/begin button would take you to the next screen. When I moved to the next screen, nothing was loading. I looked at the screen in SL player, and it was working when I viewed this screen by itself. As soon as I looked at the screen in a scene, I couldn't see anything on the screen. Very frustrating. I knew the module had worked the last time I updated it. I rewound the SL updates to the version prior to when the module last worked, and hooray, it worked. I think there might be an issue with the most recent update.

Cheers
Jen

  • Hello Jen,

    Sorry to hear about your experience. Happy to troubleshoot this with you!

    Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at why your course is not working properly with the newer versions? We'll delete it when we're done testing!