Forum Discussion
This always happens to me too with files that I download from WebEx! Previously they mentioned local files - tried that, still doesn't work. Then they mentioned it may be my computer - got a new computer with a massive processor, still doesn't work. Any ideas for solutions?
- JoseTansengco8 months agoStaff
Hi Kelsey,
Sorry to hear that you ran into this snag. I'll be glad to help!
You mentioned importing WebEx videos to your Replay 360 project, can you confirm if the imported video is in any of the supported video file types listed here? If the video you're importing into Replay 360 is supported, please share a copy of your project file here or in private by opening a support case so we can test the behavior on our end. We'll delete it when we're done!
- AmySlabbekoorn4 months agoCommunity Member
I am having this same issue with WebEx meeting recordings. I am grateful you posted this comment!
- JoseTansengco4 months agoStaff
Hello,
Sorry to hear that you ran into this behavior.
Would you be willing to share a copy of your WebEx recording here or in private by opening a support case so we can test the behavior? I'd like to test if the behavior only happens in Replay 360 by uploading the same file in Storyline 360 if it is supported. We'll delete it when we're done!