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CarlaMadigan-07's avatar
CarlaMadigan-07
Community Member
4 months ago

Can't seem to load MP4s to Rise

Hiya,

I am having issues with uploading MP4s into Rise.  No matter what software I use to created them, I cannot get an MP4 to load.  It is just a never ending "Processing Video" icon.  I have even used Peek and Replay and nothing will load.  Please help!

  • Hi Carla, 

    Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience. 

    Looking forward to your response!