Forum Discussion
LucianaPiazza
3 years agoStaff
Hi, Erika,
Thank you for reaching out, and I’m happy to help you troubleshoot this issue! So sorry to hear you are experiencing this.
We don't recommend working off of a network drive, as it can cause erratic behavior and could be the reason the audio is not loading.
Since it appears this is only happening with a specific video in your project, can you share it through a support case so we can investigate further?
Another option is to re-encode the video using a third-party tool, HandBrake, to see if the issue could be related to the original mp4 file.
Let me know if this works!