Forum Discussion

AmyMartin-44c9b's avatar
AmyMartin-44c9b
Community Member
2 years ago

Privacy Error

Hi there, I'm getting a Privacy error when I attempt to load Rise. The screen shows the below error:  Your connection is not private Attackers might be trying to steal your information from ri...
rise 360
AngeloCruz's avatar
AngeloCruz
Staff
2 years ago

Hello Amy! I understand you're seeing an error when trying to load your Rise course.

Is your computer connected to a public network? Are you viewing the course using the Share feature? Do you get the same privacy error with other Rise courses? Is your browser up-to-date? What about using a different supported browser?

I'd like you to try viewing your Rise course using incognito mode or a private window and see if you still receive the same error. You may also try connecting to a more private network like your home or mobile network to see if the issue is specific to your connection.

  • RebeccaWinnier's avatar
    RebeccaWinnier
    Community Member
    2 years ago

    I am also having this problem. I see the error message when trying to go to rise.articulate.com to create a new training.
    This issue started Monday 3/13. I was able to access Rise the week before.
    I can view trainings created and posted to Review 360.
    I work from home - so no public network. I'm not sure what "using the Share" feature means.
    My browswer is up-to-date.
    I mainly use Chrome but tried Microsoft Edge and received the same error.
    I also tried using ignognito mode and wasn't able to connect.

    I hope this helps - please let me know if you have any other questions.
    - Rebecca

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