Forum Discussion

KatieOKelly-473's avatar
KatieOKelly-473
Community Member
9 months ago

PNG images not uplaoding, well below 5GB

PNG images are not uploading to Rise360.  Can anyone let me know what is going wrong?  I've cleared my cache and restarted my browser and that hasn't helped.

  • Hi Katie,

    Happy to help!

    Can I ask if uploading other images with different file formats works for you? How about PNG files sourced from a different location?

    Additionally, would you mind sharing copies of your PNG files by uploading them here or in private through a support case so we can check why you're experiencing this behavior? Looking forward to hearing from you!