Forum Discussion

SherriWest-9a31's avatar
SherriWest-9a31
Community Member
5 months ago

Issue with Accessibility feature on Quiz Feedback Layers

A contact has reported to me the following issue when using a screen reader:

"Whether a screen reader user gets the question right or wrong, they don't never hear the feedback that displays on screen. Instead they either hear "unavaile" or the question number."

Is there an issue and a workaround with getting screen readers to recognize the content on a Feedback layer? 

Thanks!

Sherri

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi Sherri!

    Happy to help with this!

    Do you mind sharing which screen reader your colleague was using when they ran into this behavior? I tested this on my end using NVDA, with a sample question slide in Storyline.

    After tabbing to/clicking the submit button, the feedback layer appeared. I then used the up and down arrow keys to announce the dictation. If your teammate is still experiencing issues after following those steps, do you mind sharing a copy of the .story file for a closer look?

    Feel free to attach it here in the discussion or privately through a support case.

  • SherriWest-9a31's avatar
    SherriWest-9a31
    Community Member
    4 months ago

    Hi Steven,

    I played your recording. Is there a reason the screen reader says "unavailable" when receiving the feedback layer? Also, it seems the screen reader keeps repeating the results in the recording but never announces the Continue button.

    For my prototype, my contact who is testing the file with a screen reader states that, "On the last 2 quiz slides, the error feedback is not presented in an accessible manner that a screen reader user could easily figure out."

    I believe I have everything organized on the Focus order correctly and labeled correctly. 

    I am uploading my prototype now. (My contact also states that screen reader cannot read the popup information on slides 5 and 6; however, it reads the information on slides 3 and 4, which does not make sense to me.

    Thanks!

    Sherri

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      4 months ago

      Hi Sherri!

      Thanks for following up and sharing your file!

      Sorry for not clarifying the announcement of 'unavailable' in my previous reply. However, the screen reader announcing 'unavailable' is expected behavior. When the focus shifts to the Submit button and when we activate it by pressing the spacebar or Enter, the state of the Submit button changes to disabled and shows inactive. The screen reader is picking up on that state change of the button after activating it.

      Also, after re-recording my demo, and navigating to the Continue button with the down arrow key, the NVDA screen reader announced the Continue button as expected. Do you mind sharing which screen reader is being used so we can test your file more accurately?

      After testing your file, I was able to replicate the behavior you described, here. The text below the tabs on Slide 1.5 is not being announced by the NVDA screen reader. I would like our senior support engineers to have a closer look at this issue, so I've opened a support case on your behalf. They should be following up with you shortly! In the meantime, for your reference, this article outlines tips for making audio/video content more accessible in Storyline 360.

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