Forum Discussion
JoseTansengco
5 months agoStaff
Hi Jason,
Sorry to hear that you ran into this issue.
Can I ask if your PowerPoint file is saved to a directory on your computer when you import it? Note that having the PowerPoint file saved on a network drive can cause the import process to fail, especially if there's some latency in the connection.
If your files are all saved locally, please share a copy of your project file here or in private by opening a support case so we can test to see what's causing the import process to freeze. We'll delete it when we're done!