Having issues in commenting in Storyline 360

Hi everyone,

I'm encountering an issue with sharing modules for review in Review 360. After generating the review link in Storyline, I made sure to check the box that allows users without Articulate IDs to comment.

However, neither my SMEs nor I are able to leave comments. The entire comment section is grayed out, and there's no option to add or resolve comments.

Has anyone experienced this before or have any tips on how to fix it? Any advice would be greatly appreciated!

Thanks so much!