Forum Discussion

  • EricSantos's avatar
    EricSantos
    Staff
    10 months ago

    Hi Deepak!

    I'm sorry you've hit this snag with the Rise published output; thank you for sharing the files! I tried opening the zipped file and got the same error. Kindly try publishing the Rise course again and see if it helps. A network glitch may have caused the output error.

    If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!

    • DeepakSachdeva-'s avatar
      DeepakSachdeva-
      Community Member
      10 months ago

      Hi Eric,

      Thanks for your response!

      I have retried to republish the package from 2-3 machines with different IDs but still, I am getting the same issue. Also, I have raised the case for the same.

      • EricSantos's avatar
        EricSantos
        Staff
        10 months ago

        Hi Deepak,

        Thanks for the troubleshooting you've done and for reporting this in a case! I see that my colleague, Cleober, has owned it, so please expect an email from him shortly. You're in good hands working one-on-one with him!

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