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EricSantos's avatar
EricSantos
Staff
10 months ago

Hi Deepak!

I'm sorry you've hit this snag with the Rise published output; thank you for sharing the files! I tried opening the zipped file and got the same error. Kindly try publishing the Rise course again and see if it helps. A network glitch may have caused the output error.

If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!

  • DeepakSachdeva-'s avatar
    DeepakSachdeva-
    Community Member
    10 months ago

    Hi Eric,

    Thanks for your response!

    I have retried to republish the package from 2-3 machines with different IDs but still, I am getting the same issue. Also, I have raised the case for the same.

    • EricSantos's avatar
      EricSantos
      Staff
      10 months ago

      Hi Deepak,

      Thanks for the troubleshooting you've done and for reporting this in a case! I see that my colleague, Cleober, has owned it, so please expect an email from him shortly. You're in good hands working one-on-one with him!

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