Feedback Layer Error in Storyline 360 Screen Recording Software Simulation

Hi everyone,

I'm building out an Excel simulation training for internal folks. Everything looks great, except for the feedback layers. I generally use the "Accessible" layout and our branding colors for feedback. However, when I review the course, I'm seeing only white text and no formatting on the feedback layer (e.g., no background, no graphics, no alignment) (see attachment). I tried creating a custom feedback template, but the same error occurs. I looked at the design features, but the colors/branding look fine.

I've had some experience with screen recordings/simulations, but haven't encountered this yet. Any help or advice would be appreciated - this seems like a simple fix, but I'm stumped. Thanks in advance!!

-Aryn