Forum Discussion

Traci's avatar
Traci
Community Member
8 months ago

Error initializing communications with LMS

When uploading published Rise courses to SCORM Cloud for testing, I'm getting an "Error initializing communications with LMS" error message on launch. I get the same error with any Rise course I publish to SCORM 1.2. (AICC seems fine.) 

I've submitted a support ticket, but wanted to see if anyone has any tips. 

rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    8 months ago

    Hi Traci,

    Good call on opening a support ticket. It looks like your course works just fine when uploaded to SCORM Cloud on our end. Here's the link to the course for your reference. Would you mind opening it to see if it works for you?

    If you still get the same error when opening the link, please let us know and we'll continue troubleshooting the issue with you through the support case that you opened. 

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