Crashing constantly when trying to Preview or Publish - now missing audio and video
Project: A 50 slide PPT course, which includes a Quizmaker quiz and audio narration. It also includes 48 required ASL videos to accommodate our employees who are Deaf/HOH. As you can imagine, this makes quite a large file size, even after downsizing all videos (i.e., the largest file went from 178 MB down to 12 MB). The Presenter file was just over 2 GB.
Problems: When I tried to Preview the file, it locked up in the phase "removing temporary files so I had to use Task Manager to end the process. When I tried again to Preview only a handful of slides, it gave me the Articulate Presenter Error Report window. After closing everything down and restarting the computer I was still unable to Publish or Preview. Then I tried to view my audio in the Editor, and everything was gone. When I tried to edit a video, it would not open the editor and showed the Presenter error window.
After stripping all the videos out, renaming the file, and redoing all videos (insert, resize & crop, and set audio to zero sound) and re-recording the audio, I still crashed when trying to publish, wasting 2 days of work.
Why is this happening, and what can I do?