Forum Discussion
Crashing constantly when trying to Preview or Publish - now missing audio and video
Project: A 50 slide PPT course, which includes a Quizmaker quiz and audio narration. It also includes 48 required ASL videos to accommodate our employees who are Deaf/HOH. As you can imagine, this m...
Hello Karen,
Sorry to hear that you ran into this issue.
The. first thing you'll need to check is if your Presenter 360 course still has its associated .ppta file. The PPTA file is a special container created by Presenter 360 to store resources for your course, including audio clips, videos, web objects, quizzes, interactions, and more. You can read more about the importance of this file here:
You'll also want to make sure that you're working locally when making changes to your presentation.
If your course still has its PPTA file, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening?
Here's how to create an Articulate Package. We'll delete it when we're done testing!
