Forum Discussion

CamrynWagner's avatar
CamrynWagner
Community Member
4 years ago

Closed Caption Button Not Appearing

Hi there!  I have a closed caption SRT file attached to a 60-minute MP4 in my Storyline course, and have closed captions checked in the player. In the player preview, the closed caption button sho...
storyline 360
RenGomez's avatar
RenGomez
Staff
4 years ago

Hi Rebecca,

Thanks for sharing your experience! I'd love to have our support engineers look at your file and help troubleshoot the issue as there may be a related bug in Storyline 3.

I'd love to have them confirm if this is, in fact, the case. Please connect with them here, and they can lend a hand!

  • RebeccaHarringt's avatar
    RebeccaHarringt
    Community Member
    4 years ago

    So, I did find a work around, I turned the accessibility button off (left the captioning on), closed the player, set the variable of DisplayCaptions to True, opened the player, turned the accessibility button back on and it all works. I oversee a course for all incoming freshmen at my University and we have a small group here over the summer, so having them view it with a default of captions on, with the choice to turn them off seemed like a good way to move forward for the immediate time.
    Rebecca

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