Forum Discussion

CamrynWagner's avatar
CamrynWagner
Community Member
4 years ago

Closed Caption Button Not Appearing

Hi there!  I have a closed caption SRT file attached to a 60-minute MP4 in my Storyline course, and have closed captions checked in the player. In the player preview, the closed caption button sho...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hello Kathleen, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you are experiencing an issue with the CC button appearing intermittently.

The bug I referred to is specific to what Alison shared above, where Storyline is not importing the closed captions automatically with its media. I apologize for any confusion. 

We do have an open issue with our team specific to what you describe as well:

The closed caption button is not visible when you view the course for the first time on Google Chrome and Microsoft Edge.

Is this what you are experiencing as well?

If so, here are the current workarounds:

  • Add a trigger to display the caption when the timeline starts
  • Insert a Start page with a button where you have a trigger to adjust the closed caption variable and jump to the next slide when the button is clicked.
  • TomSzymanski-9b's avatar
    TomSzymanski-9b
    Community Member
    3 years ago

    Hello Leslie!

    I too am experiencing issues:

    1. The Closed Caption button not appearing on Preview at all for a large video file with captions (and captions are enabled in the player)
    2. The Closed Caption button often does the same thing in an actual LMS, but will sometimes pop up after refreshing the page.

    I added that trigger to have captions enabled when the timeline starts, but that hasn't solved the issue in the Preview. I'm hoping it does so when I upload to my LMS 🤷🏻‍♂️

    Any recent insights or future bug fix info would be greatly appreciated!

     

    Thanks!

    Tom

     

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