Closed Caption Button Not Appearing

Hi, it seems a lot of folks are experiencing this (you can add me to the list), has anyone discovered a workaround?

Hi, I looked up how to import an SRT file and it said if it has the same name and is in the same folder as the video file, it would be automatically imported.  OK, I did that.  I added a Closed Captions button to the player.  But in slide preview or published, I don't get a Closed Caption button, so I can't test whether the SRT file was imported.

I imported the SRT file and now I get the button and the captions, so it didn't come automatically with the video.

Hi. I am having the same challenge. I've clicked the CC box, added a trigger, and tried viewing in multiple web browsers - still no luck. Looking for additional suggestions.

Thank you!

I wasn't able to add the file to the original post, but it's attached here. 

Hi Camryn,

Thanks for reaching out and sharing what you are experiencing with your closed captions. I can see that you were able to connect with our support team as well and Lianne is working with you directly on this.

Maybe this is it - add caption text! Once I did that, the button appeared.

Sorry for the noise :D

Can someone outline the steps to make this happen?  I have captions checked in the player features however it still doesn't show up in the player.  

Hello Beth!

There are different ways to add captions to audio in Storyline 360! This article shares how to use the Closed Caption Editor to import captions which sounds like an easier method.

Please let me know which method works best for you!

Thanks for reaching out and sharing what you are experiencing, Alison.

This is a bug that our team is looking into, and I'm glad that you were already able to identify a workaround.

I've added this conversation to our report as we track user impact and so that we can share updates with you here.