Forum Discussion
Rise not loading
I’m having trouble accessing my Rise content. When I try to edit a course, the screen keeps saying "Your content is loading," but it never progresses. Is anyone else experiencing this issue?
Hello AliCox,
Sorry to hear that you ran into this issue.
It looks like a block or media file in your Rise 360 course is preventing it from loading properly. One troubleshooting step is to import your content into a new Rise 360 course to see if this fixes the issue. If the issue persists, please open a case with our support team here so a support engineer can request a copy of your course so we can correct the problem.
I had the same problem with different projects last night.
Hi BrigitaLazdia!
I'm sorry to hear you experienced this issue with several projects. If importing your content into a new project as my teammate, Jose, suggested, I'd like to connect you with our Support Engineers! You can submit a support case here and they'll be happy to begin troubleshooting!
