Right now it is showing a black screen, is there a way to add a thumbnail image from my video as the cover instead of a black screen?

Yes indeed: thumbnail option is critically needs in RISE for Videos not to start with blank frame.

From my experience, if your video fades up at the beginning you'll have either a blank black or white frame - not ideal, agreed. A simple solution would be to trim the fade (usually just the first second or two) from the video. You can even use PowerPoint to do this if you don't have any fancy video editing software. Rise should now display whatever is the start point of the video which now will be an image rather than a blank. If you want to show an alternative image simply put the desired image as a single frame at the very start of your video - you'll probably need that fancy editing software at this point. Good luck.

I see the staff has been commenting on this request saying it has been added as a feature request within the past 2 months. You do realize that this was requested over 5 years ago right? You may want to reevaluate your request process because this one keeps getting ignored and it has a lot of weight behind it. Any platform that allows videos to be uploaded has the ability to update the thumbnail except yours. This is basic functionality that was ignored by your development team and needs to be added.

AGREED! We need the ability to either upload or choose a thumbnail from somewhere in the video. That or allow for embedding the video from somewhere like Wistia where we have already chosen a thumbnail!

I agree with all the above. Most video platforms allow you to upload or select a thumbnail.

Can I change a thumbnail on a video? | Articulate

SeanWilliams-6d
Community Member
6 months ago
Would love to have this feature as well. It's a staple in most similar software and it's honestly surprising to not see it available.

Thanks!
NathanComer
Community Member
6 months ago
5 years...that's how long we've been waiting to get what seems to be a pretty standard feature in most video products. Maybe you could get your AI engine to create the video thumbnail feature for us????
AlyssaGomez
Staff
6 years ago
Hi Michelle!

Since you mentioned slides and layers, it sounds like you're using Storyline 360. Is that right?

If so, you have the ability to set the poster frame in Storyline 360. Simply right-click the video placeholder, and choose set poster frame.
- MichelleSchr546
  Community Member
  6 years ago
  I'm actually in Storyline 3.
AlyssaGomez
Staff
6 years ago
Hi Michelle! Thanks for clarifying. The same is true for Storyline 3.
RuthMahoney-267
Community Member
6 years ago
Hi,

I am using Rise and have a black screen on 2 of the video uploads and a thumbnail or first screen displaying on the third video. I would like it to be consistent and have thumbnails start screens on all my videos uploaded into Rise.

Have tried editing in Replay but it won't let me import the video says its not a recognised file format.

How can I set the video to show a start screen and not black please?

Thanks

Ruth
- Crystal-Horn
  Staff
  6 years ago
  Hey there, Ruth. Replay 360 supports these video file formats. If you're using one of those types, please let us know. We'll see how we can help!
DennisWojcik-41
Community Member
5 years ago
Thank you, Brendan! That is just what I needed :)
- MicheleValkov-2
  Community Member
  5 years ago
  This is still a big problem. Professional videos often build from a blank screen to a graphic. It ruins the video opening to start on a frame that it’s not supposed.
  Hard to believe that this function can’t be easily added. It’s in everything from InDesign to Vimeo. Very simple to create a poster creation function.
  Please expedite: our courses look unprofessional only because of that one item.
  
  Thanks much,
  Michele
  
  Michele Valkov | Sr. Learning Experience Producer | Visa University Productions
  M 720 355 5590 | O 303 389 7928 | E mvalkov@visa.com
  
  [signature
  - AngelaGibson-4e
    Community Member
    3 years ago
    Could NOT agree more! It's unreal how many of these threads have been out here for YEARS and nothing has been done about them. Really disappointing :(
DevinKain
Community Member
5 years ago
Agree with all the above. Trimming the video is not a solution. My .mp4 file does contain my pick frame for the "preview" which I selected in Premiere, but it is not recognized by Rise 360 so I'm having the same problem. Please add the video cover feature on Rise 360. Thanks!
OtisLee-876af29
Community Member
5 years ago
Same. The education in Rise does not look consistent with video images all at different spots in the video. Thanks.
JennyWeston
Community Member
4 years ago
Agreed!
RichWaite
Community Member
4 years ago
I don't understand why some of my videos have thumbnails/covers and some don't. They are all created the same way.
- Renz_Sevilla
  Staff
  4 years ago
  Hi Rich, if the video starts from a blank screen and fades into a scene, the workaround solution would be to trim the fade-in from the beginning of the video.
  
  I understand it would be helpful if you could choose the exact thumbnail image for your videos. If we make any changes to this that help, we'll let you know!