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RuthAlfred-1e01's avatar
RuthAlfred-1e01
Community Member
7 hours ago

Bug - Wrong Audio Playing

I'm getting a bug when I publish where the audio from the knowledge check's feedback layer for "incorrect" answers (slide 35) is playing on the screen right after the knowledge check slide (slide 36), instead of the audio that was inserted and timed to the animations on that slide.  This usually only happens when there's an update that I haven't installed for Storyline 360, but I don't have any updates waiting to be installed and still can't get it to publish correctly.

  • Hello, RuthAlfred-1e01!

    I'm sorry you're experiencing this. We're happy to review those slides—thanks for pointing us to the right spot!

    To help us troubleshoot, could you share your .story file here or privately in a support case? Also, could you share which publishing option you're using?