Forum Discussion

SamScheer's avatar
SamScheer
Community Member
3 years ago

Web Export: Vimeo Video Doesn't Display

Howdy all!

In using the web export option in Rise360, I'm having issues with our embedded Vimeo videos displaying at all.  Videos that we've directly added to the course work just fine - just not the ones added via Multimedia > Embed.  I've tried three browsers (Chrome, Safari, and Edge).  Any thoughts on this one?

Thanks in advance!

rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hi Sam!

    Thanks so much for reaching out about exporting to Web.

    I see that you're working with my colleague Philam in a support case. Great call, you're in good hands!

    We'll continue the conversation over in your support case!

    Have a great start to your week! 🎉

  • AngeloCruz's avatar
    AngeloCruz
    Staff
    2 years ago

    Hi Matt! It appears that Sam's issue occurs when previewing the embedded video locally. It appears to be playing as expected when viewing the published output.

    Are you encountering this issue with any Vimeo videos you are trying to embed? Would you be able to share the whole embed code you are using so that we can run some tests?

    You may also reach out to our support directly by opening a case here.

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