Forum Discussion

StephanaGaud311's avatar
StephanaGaud311
Community Member
2 days ago

Videos slow to load for learners

I have a Rise 360 elearning with 3 videos uploaded directly. They take forever to load/play (both when I preview and when sending out to others for review). They are each approx 25 MB, so not massive. About 2 mins long. 

This needs to be sent out ASAP. Any thoughts or ideas on why they are taking so long to load? Anything I can do to quickly fix this? 

Thank you! 

e-learning development
rise 360
  • StephanaGaud311's avatar
    StephanaGaud311
    Community Member
    5 hours ago

    I submitted a ticket, but realize now that the video block is just as slow to load. What would cause this? 

    Same issue in Chrome and Edge, same in incognito as well. Thank you! 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    8 hours ago

    Hello StephanaGaud311,

    Thanks for reaching out!
    I tested how fast Rise 360 videos loaded for me and they don't appear to be encountering any issues. I'd like to ask a few questions to clarify your experience:

    • Does the default video of Rise 360's video block load just as slow? Or do you notice it loading faster compared to the 3 affected videos?
    • Have you tried testing using other browsers?
    • Have you tried viewing your course using your browser's incognito mode in case there's a plug-in or browser extension that's slowing the videos down? 
    • Does clearing your browser's cache help?

    If all of your videos are affected, please open a case with our support team here so we can request a copy of your Rise 360 course for testing.  

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